Last updated: 31.07.2026
This Refund & Cancellation Policy applies to paid subscriptions to the CNC Machine Shop platform (the “Platform”), operated by Cnc Machine Shop. Purchases are sold and processed by our Merchant of Record, Paddle.com Market Limited (“Paddle”), which appears as the seller on your invoice and card statement.
If you change your mind, you may request a full refund within 14 days of your initial purchase or of any subscription renewal. To request a refund, contact Paddle directly through paddle.net (the buyer portal for every purchase), or email us at support@cnc-machine.shop and we will help arrange it with Paddle. Approved refunds are returned to your original payment method, typically within 5–10 business days.
You can cancel your subscription at any time from your account’s billing settings. When you cancel, your plan stays active until the end of the current billing period and you will not be charged again. We do not provide prorated refunds for the unused part of a billing period, except where the 14-day window above applies or where required by law.
Nothing in this policy limits any statutory or consumer-protection rights you may have, including rights available to consumers in the EU/EEA. Sales are not final — this policy exists precisely so that you can request a refund within the window described above.
Questions about refunds or cancellations? Email us at: support@cnc-machine.shop